PRE-ORDERS
Preorder is a better choice to get the collectible figure before it sold out. We will list the product on preorder once the manufacturer announces it. It usually won’t take you too much, and when a presale order is placed, that means you have taken an order from manufacturer in advance. Then you shall never worry about the stock unless you give up to pay the balance.
We offer many items for preorder months before they are released. Payment for pre-order products can be made when products are about to arrive. Once we received your preorder deposit, you will be placed on our pre-order name list for the product.
Products are allocated on a first come first served basis. We will do our best to fulfill all orders but we are not responsible for any supply shortages or our shipments being cut from our supplier for any reason.
Pre-order item descriptions are based on initial product sheets which we receive. Product and color changes may occur before it’s released. We will update our listing with any information that we receive but please keep this in your mind when ordering.
ARRIVAL NOTICES
When the advance order is about to arrive, we will send a notice in any possible way. We will contact you via email. Please add our email info@hsunnytoy.com Send it to your contacts so it won't be blocked or treated as spam.
Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping.
PRE-ORDER PAYMENT
Once the product is formally released we would send notification by email to every customer who's placed pre-order. Full payment should be paid within 10 business days once you receive the notification, or we can't guarantee you the availability of some hot toys. Shipment would only be made after full payment be done.
Deposit for the pre-order can't be returned even if you change your mind, as it's already been at a quite low level and we do have extra cost on handling the pre-stock.
Customers who booked in full will be required to deduct 30% of the total amount of the order if they wish to cancel the order.
PRE-ORDER FULFILLMENT
We work hard to fill every pre-order we take, but occasionally a situation may be out of our control. If we cannot fill your pre-order, we will cancel it and notify you immediately. No compensation will be given for the inconvenience.
