Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will receive a refund.（All cancelled orders need to deduct 6% of this fee as a refund processing fee! Out of stock products can receive a full refund.） We cannot cancel the order if the product is already shipped out. （This refund policy does not apply to pre order orders）
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Shipping
A 30% restocking fee will apply to all returns. Shipping charges are non-refundable. The customer is responsible for paying for the return shipping cost.
Please note that all returns must be in their original, unused condition, with all tags still attached and all packaging included. Any items that are not in their original condition, or that have been used or altered, will not be eligible for a refund.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@hsunnytoy.com
Please contact our Customer service at info@hsunnytoy.com to get the return address.
